ARCTIC LEOPARD SHIPPING POLICY

EFFECTIVE DATE: SEPTEMBER 16, 2026

At Arctic Leopard, manufacturer and distributor of high-performance electric off-road motorcycles, we are committed to delivering your machine and hardware safely, promptly, and transparently. Please review our shipping policy below prior to confirming your purchase.

1. Order Processing

• Orders are processed Monday through Friday (excluding statutory holidays).
• Please allow 1–3 business days for order verification, payment clearance, security screening, and protective packaging prior to dispatch.
• Orders received after 1:00 PM (local fulfillment hub time) will begin processing the following business day.

2. Shipping Timeframe & Fulfillment Methods

Standard Delivery: Typical transit duration is 7–14 business days from the date of handover to our logistics partner, depending on recipient location and real-time inventory allocation.

Carriers: We partner with specialized Class 9 certified heavy-freight networks for complete electric dirt bikes and high-capacity battery packs, alongside premier express couriers (DHL, FedEx, UPS) for accessories, spare sprockets, and gear.

Tracking: Complete shipment tracking details are generated and emailed automatically upon handover. Please allow up to 48 hours for carrier tracking milestones to register online.

Note: Multi-item orders may arrive in separate consignments to expedite fulfillment.

3. Freight Delivery Protocols (Electric Dirt Bikes)

• Delivery Appointment: The freight dispatcher will contact you by telephone prior to arrival to establish a scheduled delivery window. An adult signature (18+) is mandatory.
• Mandatory Inspection: Carefully inspect the exterior shipping crate for punctures, crushing, or missing seals before signing the Bill of Lading (BOL). Any visible impact must be noted explicitly on the driver’s delivery manifest as “Damaged / Subject to Inspection”.

4. Delivery Coverage & Freight Charges

Destinations: We service mainland destinations through our regional distribution network. Deliveries to non-contiguous regions, islands, or remote territories may incur freight surcharges and extended delivery windows. Complete e-motos cannot be dispatched to P.O. Boxes or APO/FPO military addresses.

Shipping Costs: Freight rates are calculated at checkout based on package dimensions, gross crated weight, and destination zip code. For customized competition builds, freight adjustments may be invoiced post-order.

5. Logistics Delays & Damaged / Lost Shipments

Force Majeure & Delays: Arctic Leopard is not liable for freight delays resulting from adverse weather, national holidays, port congestions, or carrier logistical rerouting once the cargo has exited our facility.

Damage Notification: If a motorcycle or crate arrives damaged, take immediate photos/videos from all angles and notify Arctic Leopard Support within 24 to 48 hours of receipt to ensure prompt insurance claim filing and rapid parts dispatch.

Delivered Parcels: Once marked as officially delivered by the freight carrier’s scan, the consignment becomes the customer’s custodial responsibility.

6. Order Revisions & Cancellations

Orders cannot be altered, rerouted, or canceled once loaded onto freight trailers or assigned an active Bill of Lading. If you need to update a delivery address before handover, contact our support team immediately.

Need Logistics Support?

For inquiries regarding shipping status, freight delivery appointments, or tracking updates, reach out to our team: